Frequently Asked Questions
Everything you need to know about your Vitamasques journey.
Are Vitamasques products cruelty-free and vegan?
Yes, we are proudly cruelty-free. The majority of our products are also 100% vegan, and we clearly label any items that contain ethically sourced ingredients like honey or snail secretion.
How long does shipping take?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you receive a damaged item, please contact our support team within 48 hours of delivery for a replacement or refund.
Can I use your face masks on sensitive skin?
Absolutely. Our formulas focus on clean beauty and are designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.